The Better Business Bureau serving Greater Iowa, Quad Cities and Siouxland Region urges consumers to use caution when doing business with Duck Creek Armory of Davenport, Iowa. This online retailer of firearms has over 30 complaints filed with the BBB concerning the non-delivery of ordered products.
Complainants inform the BBB that they are told by the company that delivery delays are as a result of difficulty obtaining parts. In many cases, customers have been waiting for their products since last spring and are out anywhere from $800 to $1600 dollars. This week the BBB was informed that their phone was out of service and a call by the BBB to their number stated that “the number is temporarily unavailable.”
On November 13, 2013, the BBB sent a letter to the company asking that they address the underlying cause of the influx and pattern of complaints. To date the BBB has not received a response to the letter nor have any of the complaints filed since October 14, 2013, been answered. Duck Creek Armory has earned an “F” grade due to unanswered complaints that are serious in nature. The BBB has been in communication with the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) regarding this matter as well as the Davenport Iowa Police Department.
The Better Business Bureau Offers the following tips to consumers looking to purchase goods via the internet:
- Check the reputation of the seller.Visit bbb.org to research the complaint history and other information.
- Pay by credit card when possible. Paying with cash, check, money order or debit cards offer little protection if the order is not delivered. Attempt to pay with a major credit card so you have the option of disputing the charge should the product not be received.
- Read and understand all policies and guarantees. Determine how long shipping should take, if restocking fees exist and what the return and exchange policy is.
- Know your rights. A seller typically has 30 days to ship ordered products,unless otherwise specified at the time of purchase. Keep tabs on your order date as you have a limited time frame to make a credit card dispute.
About the BBB. The BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB Serving Greater Iowa, Quad Cities and Siouxland Region was founded in 1940 and is one of 114 BBBs. Locally, the BBB has over 3,500 Accredited Businesses and provides reports and on companies throughout the state. Contact the BBB at 1-800-BBB-1600 or firstname.lastname@example.org.